Andren Homes Resident Frequently Asked Questions
Everything current and prospective residents need to know about renting with Andren Homes.
How can I submit a rental application?+
You must be at least 18 years old to apply. All applications are submitted through our secure online portal. Each adult planning to live in the home must complete a separate application.
Can I apply for a property I haven’t toured?+
No. Applications will only be processed for properties that have been viewed in person. If you cannot attend a showing, you may arrange for a trusted friend or family member to tour the property for you. Seeing the home in person ensures it meets your expectations, as photos may not capture every detail.
How do I schedule a property showing?+
Call the number listed on the property’s online listing or reach out via our Contact Page. Once we receive your request, we will quickly arrange a convenient time for you to view the property.
Do I need to sign a lease?+
Yes. All tenants are required to sign a lease, which is typically 12 months. Your lease outlines the responsibilities of both you and Andren Homes throughout your rental period.
What is the security deposit requirement?+
A security deposit is required and must be paid in full before you can move in. Different properties require different security deposit amounts – but typically a ratio of 1x-2x monthly rent.
How does rent payment work?+
Rent is due on the first of each month. We offer multiple secure payment options:
Pay online through the tenant portal
Mail a check or money order to our office (include your property address and unit number)
Pay at authorized retail locations through PayNearMe
Set up automated payments from your bank account
Please note that cash payments are not accepted for security reasons.
When are rent increases applied?+
Rent adjustments are typically considered at the end of a lease term. Any change is based on market conditions and property evaluations, and you will be notified in advance.
Can late rent fees be waived?+
No. Our late fee policy must be applied consistently to all tenants in compliance with California and Fair Housing regulations.
What should I do if I cannot pay rent on time?+
Contact our accounts receivable team immediately. Open communication is critical. Failure to reach out could result in late fees or eviction proceedings.
Am I allowed to have a roommate?+
All roommates must be approved before moving in. Each person must submit an application, pay the application fee, and pass the screening process. Adding roommates without approval is a lease violation.
What situations are considered emergencies?+
Emergencies are issues that pose immediate danger to health, safety, or property, including:
A burst pipe or significant water leak
A non-functioning heater during cold weather
A gas leak or fire (call 911 first)
If an emergency occurs, call our emergency maintenance line right away.
What is your pet policy?+
Pet policies vary by property and lease. If you would like to add a new pet, contact our office first. All requests are reviewed individually, and approval must be received in writing before bringing a new pet home.
Can I change the locks on my rental property?+
No, changing locks without approval is a lease violation. If you wish to change or add locks, you must submit a request. The work must be done by an approved contractor, and costs are the tenant’s responsibility.
Can staff enter my home if I am not there?+
Yes, with proper notice. Entry may be required for repairs, inspections, or other authorized purposes. Emergency repairs may require immediate access. Whenever possible, we try to schedule maintenance when you are available.
Is renters insurance required?+
Yes. Proof of renters insurance is required before you receive your keys. This protects both you and your belongings during your tenancy.
Still Have Questions?
Our team is happy to walk you through anything not covered here — reach out any time.