Andren Homes Owner Frequently Asked Questions

We can begin managing your property within 24 hours of signing a management agreement. Our team will handle all onboarding tasks promptly so you can start enjoying a stress-free experience right away.

Our goal is always to place qualified tenants as quickly as possible. We combine local market expertise with multi-channel marketing, including high-traffic rental websites, social media, professional photos, and video tours to attract applicants fast.

Applicants pay a $45 application fee, which covers the cost of credit checks, background screening, and employment verification. This ensures we only move forward with qualified tenants.

We perform a detailed market analysis of similar properties in Santa Cruz County, review current rental trends, and consider your property’s unique features. This approach allows us to set a rent price that is both competitive and profitable.

We make rent collection easy with multiple options, including online tenant portal payments, mailed checks or money orders, and automatic bank transfers.

Yes. We can deposit your monthly rental income directly into your preferred bank account for fast and convenient access.

Absolutely. Our screening process includes credit checks, criminal background reviews, employment and income verification, and rental history checks. This thorough process helps ensure reliable tenants and reduces the risk of late payments or property damage.

Yes, but we require proof of your existing coverage before we begin management. Please note that your insurance does not cover tenant belongings, which is why all tenants must carry renters insurance. Your insurance must have Andren Homes as additionally insured.

Tenants must complete the application and screening process, pay the full security deposit, and sign the lease agreement. If there are any move-in fees or additional charges, they are due before receiving the keys.

When tenants move out, we perform a thorough move-out inspection, comparing move-out (lease end date) photos/condition to move-in condition (least start date). Security deposits are returned if there are no damages beyond normal wear and tear.

We conduct move-in and move-out inspections for every tenancy. We also offer periodic inspections and drive-by evaluations upon request to help protect your investment.

Tenants are typically responsible for setting up and paying their own utilities. Some services, like water or trash, may remain in the owner’s name if required. Any owner-related utility costs will appear on your regular statement.

Our lease agreements outline strict rent payment policies. Late payments incur fees, and if a tenant continues to default, we follow the legal California eviction process while keeping you informed every step of the way.

We coordinate all maintenance and repairs with licensed, insured vendors. For significant repairs, we will inform you of the issue and cost before work begins. Our proactive approach helps protect your property’s value.

Through your secure online owner portal, you can access detailed income and expense statements, maintenance records, and year-end financial summaries for tax purposes.

The decision is up to you. Allowing pets can increase your pool of potential tenants, though we enforce strict pet agreements to protect your property. Smoking is prohibited in all properties we manage, and tenants are responsible for any smoke-related damages.

Not at all. Partnering with Andren Homes means you can be as hands-on or hands-off as you prefer. We handle the day-to-day management, but you maintain final decision-making authority on key matters.